Frequently Asked Questions

What is Vellaris?

Vellaris is a fully developed payment platform that will allow your business to accept credit and debit cards online. We will provide all the necessary tools and support for your to start trading on your website.

Who can use Vellaris?

All kinds of businesses can use Vellaris to process payment online. Our extensive network of acquiring banks offers flexibility seldom found elsewhere

I would like to start accepting payments online through my website. How do I proceed?

Vellaris offers a secure payment gateway as well as a number of back office features to allow you to accept credit & debit cards online. By filling out an application form, a sales representative will get in touch with you right away.

What do I need to start processing?

You will require a Merchant Account to trade online. The Vellaris Management Team will help you with the process of getting the merchant account approved from one of our partner acquiring banks.

We will also help you decide on the best acquiring bank for your business after examining your application.

How do I integrate Vellaris into my website?

Any software developer familiar with .PHP would be able to get you started. We will also assist you with our thorough Integration Guides and access to an experienced support team.

What goods can I sell?

You can sell most physical and intangible goods and services. There may be some exceptions that depend on your choice of acquiring bank, but Vellaris tries to accommodates all types of merchants.

Do you support recurring billing?

Yes

What transaction volume can you handle?

We have invested in highly advanced world-class servers and infrastructure and can handle tremendous volumes.

What rates do you offer?

We try to give the best rates to each of our clients individually. As such, we determine the pricing based on the application and your choice of acquiring bank.

How and When do I get paid?

Since we have a number of partnerships throughout UK, Europe and other countries, settlement times may vary. The period is usually as low as 1 day.

My Internet Merchant Account application was rejected. Can you help?

Most likely. We work with many acquiring banks around the globe, each with a unique approach to new merchants and we can further assist you with your application.

Can you help protect my website against fraud?

Yes, our solution features numerous security and safety tools, from standard measures, such as CV2 and 3DS, to more advanced anti-fraud systems.

Do I have to be PCI DSS Compliant?

Yes, any business that accepts payments online needs to comply with the Payment Card Industry Data Security Standards.

How do I become PCI DSS Compliant?

By using our I-frame solution, becoming PCI DSS Compliant is as easy as filling out a form. And we can help you with that too!

What do all these terms mean?

Please visit our Learning Centre for all the definitions.

Can I customize the payment page?

Yes, you can customize our I-frame solution fully and make it look as part of your web-site

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